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FAQs

Q.How To Register?
A:You Can Register Yourself To Become Our Member, Which Is Free Of Charge. We Provide Relevant Service Upon You Information. After Your Successful Register, You May Log In And Order Our Products Online Immediately.

Q: How To Cancel Order ?
Cancel The Order According To The Different Progress Of The Order Status

Pending Payment
Contact Your Account Manager To Help You Cancel The Order

Confirmed Or Process
We Have Spent Time Reviewing And Preparing Your Order, So We Have Some Rules. The Rules Are As Follows:

1. You Can Cancel The Order Within 6 Hours After Payment, Please Contact Us As Soon As Possible And Get Confirmation
2. If You Want To Cancel The Order Within 6-72 Hours After Payment, We Will Charge You 15% Of The Entire Order As A Service Fee.
3. After 72 Hours When Your Payment, The Order Cannot Be Cancelled Because The Package Is Ready To Be Shipped. If You Must Cancel, We Will Not Refund.

Shipped Or Complete
These Orders Have Been Sent Or Successfully Signed And Cannot Be Cancelled.

Q: There Is No Shipping Information About My Package.
A: This Is Your Tracking No, It Need Some Time To Show The Information In The Internet And We Will Try Our Best To Help You Get Your Package In Time.

Q: Minimum Order.
A: We Have No Minimum Order And It Is Easier For You To Try Our Product And Service.

Q: Shortage Problem.
A: We Tried To Send 100% Of Your Order, But Maybe One Or Two Items Are Out Of Stock. To Save Time We Will Send Your Directly.
B: We Did Credit In Your Account. You Can Use It In Your Next Order.
C: Would You Like To Change To Other Items.

Q: Can I Choose Other Shipping Agents?
A: Yes, We Can Transfer Your Goods Through The Company You Required.

Q: Can I Put My Own Branding On The Package You Send?
A: We Have Our Own Branding. We Can Make Your Own Branding But You Need To Order Each Style For More Than 300 Pieces And You Need To Pay For The Paper And Provide Design.

Q: The Time To My Country.
A:We Have Different Way To Delivery Your Goods With Different Time And It Usually Takes About 4-7 Working Days.

Q:The Shipping Cost.
A:Shipping Cost Depends On The Weight Of The Order, We Also Need To Pay This Money To Dhl Or Fedex. Our Site Will Always Display Shipping Cost In The Currency You Select.

Q:How To Refund For Missing And Broken Ones?
A:Our Quality Rule Is Very Strict. If Any Damaged Items Are Caused By Long Term Delivery, Just Email Valid Pictures To Us Within 7 Days After Receipt Of Your Goods. Then Our Qc Department Will Forward Your Pictures To Account Department, To Ask Compensation For You.

Q: When Will You Refund Me The Broken And Missing Items?
A:After We Confirm It, We Will Refund To You Within 1 To 3 Working Days.

Q: The Quality Is Not Satisfying.
A: We Are Sorry For This Problem, Can You Sent Me Picture For Us, We Will Talk With Our Manager Of Production To Solve This Problem. We Will Give You Some Discount Foryour Next Order. Sorry Again.

Q: When Can I Get Tracking Number, Packing List? I Haven'T Received It Now.
A:We Will Send Your Goods Within 2-4 Working Days Receiving Your Payment, We Will Send The Tracking Number To Your Registered Email When We Shipped The Order.

Q: Payment.
A: Please Check The Following Payment Directions For Your Reference By Logging Into Your Account. Login -> My Orders -> Pending Orders -> Checkout By Paypal (Or Credit Card) -> Pay - Ok And We Accept Paypal, Western Union Or Bank.

Q: Whether Does The Customer Need To Pay The Customs Duty?
A: Yes. It Is An International Convention That The Customer Has To Bear The Tariff.

Q: Can I Pay Part Of The Remit First, And Then The Rest After Receiving The Goods?
A:We Are Afraid Not. On The One Hand, Divided Payment Will Only Increase Unnecessary Expend For You. On The Other Hand, We Are A Company With A Good Reputation Established Around The World. If You Are Not So Confident In Shopping At Our Store, You Are Suggested To Place A Small Order For The First Time. After You Confirm Our Credit, We May Set Up Long-Term Cooperation With Each Other.

Q: What Time My Order Will Be Sent?
A: Usually 2-4 Days Or So, If You Order Many Items, We Maybe Need 2-5 Days To Prepare. Anyway, We Will Try Our Best To Delivery Your Items Within 2-4 Working Days After Receipt Of Your Payment.

Q: Wrong Items.
A: We Are Sorry, We Will Send You Again This Product With Your Next Order.

Q:The Price Can Be Lowered?
A:Our Price Is Already Super Low, We Will Not Cut Again, But We Will Give You Coupon According Your Purchase Total.

Q: How To Add Some Items?
A: If You Already Placed One Order But Want To Add Some Items, Please Place A New Order Online, Then Pay This New Order And Send Email To Let Us Know, Then We Can Help You.

Q: About The Material.
A: Our Products Are All In High Quality And Most Of Our Products Are Alloy, Stainless Steel Etc.

Q: Can You Delivery To My Country?
A: All Countries We Can Send, United States, Canada, United Kingdom, French, Spain, Mexico, German, Ect The Country That Have Dhl Or Fedex, 
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